Accessibility Statement for the Zero Waste Liverpool City Region Website

This accessibility statement applies to https://www.zerowastelcr.com/.

Zero Waste Liverpool City Region is managed by Merseyside Recycling and Waste Authority (MRWA).

We are committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our aim is to ensure that everyone can use our website regardless of ability or technology.

We want as many people as possible to be able to:

  • navigate most of the website using only a keyboard
  • navigate using speech recognition software
  • use a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)
  • zoom up to 400% without losing functionality or content
  • change colours, contrast levels and fonts using browser or operating system settings
  • access the website on desktop, tablet and mobile devices

We also aim to write our content in clear, plain English wherever possible.

If you need help making your device easier to use, AbilityNet provides guidance at https://abilitynet.org.uk. 

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 Level AA, due to the non-compliances and exemptions listed below.

Non-accessible Content

The content listed below is not fully accessible for the following reasons.

PDFs and Downloadable Documents

Some older PDF documents, forms and publications are not fully accessible because they:

  • are not fully tagged for screen readers
  • do not always contain a logical heading structure
  • may have reading order issues
  • may contain images without suitable alternative text

Where practical, we are replacing PDF documents with accessible HTML pages or accessible PDF versions.

Older documents published before 23 September 2018 are exempt from the accessibility regulations unless they are required to access one of our services.

Third-party Content

Some embedded third-party content may not fully meet WCAG 2.2 AA requirements where it is outside our control.

Where possible, we will work with suppliers to improve accessibility or provide accessible alternatives.

Accessibility Improvements

Accessibility forms part of our ongoing website development programme.

We are committed to:

  • reviewing new content before publication
  • improving the accessibility of downloadable documents
  • carrying out periodic accessibility audits
  • ensuring new functionality meets WCAG 2.2 AA wherever reasonably possible
  • monitoring user feedback and resolving accessibility issues promptly

Feedback and Contact Information

If you experience any accessibility problems with this website or require information in an alternative format, please contact us.

Email:

enquiries@merseysidewda.gov.uk

Telephone:

0151 255 1444

Postal Address:

Merseyside Recycling and Waste Authority
7th Floor
No.1 Mann Island
Liverpool
L3 1BP

When contacting us, please tell us:

  • the page or document you experienced difficulty with
  • the nature of the problem
  • the format you require

We aim to respond within five working days.

Reporting Accessibility Problems

We are always looking to improve the accessibility of this website.

If you identify an accessibility issue that is not described in this statement, or believe we are not meeting the accessibility requirements, please contact us using the details above.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not satisfied with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS). 

Technical Information About This Website’s Accessibility

Zero Waste Liverpool City Region is committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with WCAG version 2.2 Level AA, due to the non-compliances described in this statement.

Preparation of this Accessibility Statement

This statement was prepared on 28 July 2026.

It was last reviewed on 28 July 2026.

The website was most recently tested against WCAG 2.2 Level AA during July 2026.

Testing included:

  • automated accessibility testing
  • manual keyboard accessibility testing
  • colour contrast analysis
  • heading structure review
  • screen reader compatibility checks
  • testing of representative page templates and downloadable documents

The assessment was carried out by Clarity Creation Ltd.